Shipping policy

Thank you for shopping with us! We are dedicated to processing and delivering your order as quickly and safely as possible.

Processing Times

  • Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification email with tracking information once your order has shipped.

Standard Shipping Rates & Delivery Estimates

  • Local Shipping: Delivery typically takes 2 to 5 business days from the dispatch date depending on your location.

  • Shipping Fees: Shipping charges for your order will be calculated and displayed at checkout.

Tracking Your Order When your order ships, you will receive an email containing a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become active.

Missing or Delayed Packages If you have not received your order within 7 business days of receiving your shipping confirmation email, please reach out to us with your name and order number, and we will gladly look into it for you.

Damaged Orders If your order arrives damaged, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis to ensure a fair resolution.

Contact Us For any questions regarding shipping, tracking, or your order status, please reach out to us:

  • Email: hello@daintyhugs.com

  • Phone: 065 524 1686

  • Address: 25 Fricker Road, Sandton, Illovo, 2194